FAQS/POLICY


 

COVID-19 UPDATE: WE ARE STILL OPERATING AND TAKING EXTRA PRECAUTIONS TO ENSURE THE SAFETY OF ALL. With this being said please read the following information:

All sales are FINAL & NO REFUNDS OR EXCHANGES!!!!!

MAKE SURE TO CHOOSE CORRECT SIZE! 

Unfortunately, WE DO NOT ACCEPT ANY EXCHANGES AT THE MOMENT DUE TO COVID.

Shipping is usually 2-3 days

AFTER PROCESSING (may vary due to COVID) 
PROCESSING SOMETIME CAN TAKE UP TO 1-3 WEEKS *depending on the product*

PLEASE MAKE SURE TO USE CORRECT ADDRESS!!!!!!

If you use wrong address and package is shipped back to us you must PAY for another shipping fee or we will NOT reship your pacakage.

Once we ship out, We are NOT responsible for lost & stolen packages (please contact the shipping provider)

For any questions/concerns or any additional information you can DM us on Instagram @ice.kouture or EMAIL us: ice.kouture.inc@gmail.com